This Privacy Policy explains how VeilGuard collects, uses, retains, and shares limited information when you use the
VeilGuard VPN app, VPN service, billing flows, and support channels. We do not log or inspect your browsing activity.
1. Scope
This policy applies to VeilGuard VPN mobile applications, backend services, and support communications.
2. Data We Collect
Category
Examples
Purpose
Account data
Email address, authentication metadata, account status
Account creation, authentication, and subscription management
VPN operational data
Selected server, connection timestamps, session duration, aggregate transfer totals, temporary connection IP during handshake
Service delivery, abuse prevention, and troubleshooting
Installed app package names and labels (only when enabled)
Let you choose which apps use or bypass the VPN
Support & legal requests
Support messages, account deletion requests, and diagnostics you voluntarily share
Customer support and compliance
Split tunneling and installed app inventory
When you open split tunneling and accept the in-app disclosure, VeilGuard reads installed app package names and labels
so you can route specific apps outside the VPN. On Android 11+ this requires QUERY_ALL_PACKAGES. This data is used only
for split tunneling configuration and is stored locally on your device.
3. No-Logs Policy
VeilGuard does not log, store, or monitor your online activity, traffic destination, DNS requests, or content transmitted
through the VPN tunnel. Your source IP is processed transiently to establish the VPN connection and is not retained beyond
what is strictly necessary for service operation, abuse prevention, and security.
4. Data We Do Not Collect
Browsing history
Websites visited
DNS queries
Traffic content
Message contents carried through the VPN tunnel
5. How We Use Data
Provide and maintain VPN connections.
Authenticate users and apply subscription, trial, and session rules.
Protect accounts, prevent abuse, and troubleshoot service issues.
Comply with legal obligations.
6. Legal Basis for Processing (where applicable)
Consent: for VPN disclosure acceptance and split tunneling configuration.
Contractual necessity: to provide the VPN service, manage subscriptions, and process payments.
Legitimate interests: to improve reliability, prevent abuse, and secure the service.
Legal obligations: to comply with applicable laws and regulations.
7. App Permissions Explained
INTERNET: Connect to VPN servers and route traffic through the tunnel.
ACCESS_NETWORK_STATE / ACCESS_WIFI_STATE: Detect network status to connect or reconnect the VPN.
CHANGE_NETWORK_STATE / CHANGE_WIFI_STATE: Respond to network changes for stability.
BIND_VPN_SERVICE: Required by Android to run a VPN service.
FOREGROUND_SERVICE / FOREGROUND_SERVICE_SPECIAL_USE: Keep the VPN running reliably in the foreground.
POST_NOTIFICATIONS: Show VPN status notifications (optional).
QUERY_ALL_PACKAGES: Display installed apps for split tunneling selection.
WAKE_LOCK: Prevent sleep while the VPN is active to avoid disconnections.
We do not use these permissions to access personal content or monitor user behavior.
8. Responsible Use and Local Law Compliance
VeilGuard is provided for security and privacy. It is not marketed or intended to access prohibited content, bypass
lawful filtering measures, or enable communication services that are not licensed or approved where local law restricts them.
Users are responsible for complying with local law.
9. VpnService Consent
VeilGuard uses Android VpnService to create an encrypted VPN tunnel. Before connecting, the app shows an in-app disclosure
and requires explicit consent. Declining keeps the app usable, but VPN connections remain disabled until consent is granted.
10. Advertising and Analytics
VeilGuard does not serve ads inside the app and does not request or use the Android Advertising ID. We do not integrate
third-party advertising SDKs or collect analytics or crash reports by default. If you choose to send diagnostics to support,
we use them only for troubleshooting. We do not allow third parties to access VPN traffic or browsing activity. If this
changes, we will update this policy before enabling new features.
11. Payments and Billing Providers
Billing is handled by the provider used for your platform. On Android distributed through Google Play, subscriptions are
purchased and managed through Google Play Billing. Other supported checkout flows may use Stripe. VeilGuard does not store
full payment card numbers or CVV values.
12. Subscriptions and In-App Purchases
Subscriptions renew automatically unless canceled in your Google Play account settings. Deleting the app does not cancel
a subscription. Refunds are handled according to Google Play policies. We only receive limited purchase confirmation and
plan status from the billing provider. If you reinstall the app, active purchases can be restored through Google Play.
13. Sharing and Selling
We share data only with service providers needed to operate the service (hosting, billing, and support providers).
We do not sell personal data or share browsing activity for advertising.
14. International Transfers
We may process data on servers in regions where VeilGuard or our service providers operate. We use appropriate safeguards
to protect data during transfers where required by law.
15. Retention
Account and subscription records: while the account remains active and as required for legal, billing, and security obligations.
VPN operational metadata and session enforcement records: only as long as needed for service operation, fraud prevention, support, and legal obligations.
Split tunneling selections: stored locally on your device until changed or removed.
16. Security
We use modern encryption, access controls, and operational security practices to protect service data. No system is
perfectly secure, but we continuously improve protections to reduce risk.
17. Your Choices and Rights
Review the VPN disclosure in app settings.
Withdraw VPN consent in app settings (disconnects the VPN and requires consent again).
Request account deletion by contacting support.
Regional rights
GDPR (EU/EEA/UK): access, rectification, erasure, restriction, portability, and objection.
CCPA/CPRA (California): right to know, delete, and opt out of the sale or sharing of personal data. We do not sell personal data.
VCDPA (Virginia): access, correct, delete, and opt out of targeted advertising.
LGPD (Brazil): confirmation of processing, access, correction, anonymization, deletion, and information about sharing.
You can exercise these rights by contacting us at the email below.
18. Children
VeilGuard is intended for users 18 and older. We do not knowingly collect personal data from children.
19. Data Controller
VeilGuard VPN is the data controller for the processing described in this policy. If you have questions or requests,
contact us at the email address below. We do not maintain a dedicated DPO; privacy requests should be sent to the
privacy contact listed below.
20. Changes to This Policy
We may update this policy to reflect service or policy changes. We will update the date above and, when required,
provide notice in the app or through our website.