VeilGuard Privacy Policy

1. Scope

This policy applies to VeilGuard VPN mobile applications, backend services, and support communications.

2. Data We Collect

Category	Examples	Purpose
Account data	Email address, authentication metadata, account status	Account creation, authentication, and subscription management
VPN operational data	Selected server, connection timestamps, session duration, aggregate transfer totals, temporary connection IP during handshake	Service delivery, abuse prevention, and troubleshooting
Session & device enforcement	Device identifiers, device model, app version, consent timestamps	Security, fraud prevention, and one-device session enforcement
Billing data	Subscription status, payment status, platform purchase identifiers	Billing, refunds, and access control
Split tunneling configuration	Installed app package names and labels (only when enabled)	Let you choose which apps use or bypass the VPN
Support & legal requests	Support messages, account deletion requests, and diagnostics you voluntarily share	Customer support and compliance

Split tunneling and installed app inventory

When you open split tunneling and accept the in-app disclosure, VeilGuard reads installed app package names and labels so you can route specific apps outside the VPN. On Android 11+ this requires QUERY_ALL_PACKAGES. This data is used only for split tunneling configuration and is stored locally on your device.

3. No-Logs Policy

VeilGuard does not log, store, or monitor your online activity, traffic destination, DNS requests, or content transmitted through the VPN tunnel. Your source IP is processed transiently to establish the VPN connection and is not retained beyond what is strictly necessary for service operation, abuse prevention, and security.

4. Data We Do Not Collect

Browsing history
Websites visited
DNS queries
Traffic content
Message contents carried through the VPN tunnel

5. How We Use Data

Provide and maintain VPN connections.
Authenticate users and apply subscription, trial, and session rules.
Protect accounts, prevent abuse, and troubleshoot service issues.
Comply with legal obligations.

6. Legal Basis for Processing (where applicable)

Consent: for VPN disclosure acceptance and split tunneling configuration.
Contractual necessity: to provide the VPN service, manage subscriptions, and process payments.
Legitimate interests: to improve reliability, prevent abuse, and secure the service.
Legal obligations: to comply with applicable laws and regulations.

7. App Permissions Explained

INTERNET: Connect to VPN servers and route traffic through the tunnel.
ACCESS_NETWORK_STATE / ACCESS_WIFI_STATE: Detect network status to connect or reconnect the VPN.
CHANGE_NETWORK_STATE / CHANGE_WIFI_STATE: Respond to network changes for stability.
BIND_VPN_SERVICE: Required by Android to run a VPN service.
FOREGROUND_SERVICE / FOREGROUND_SERVICE_SPECIAL_USE: Keep the VPN running reliably in the foreground.
POST_NOTIFICATIONS: Show VPN status notifications (optional).
QUERY_ALL_PACKAGES: Display installed apps for split tunneling selection.
WAKE_LOCK: Prevent sleep while the VPN is active to avoid disconnections.

We do not use these permissions to access personal content or monitor user behavior.

8. Responsible Use and Local Law Compliance

VeilGuard is provided for security and privacy. It is not marketed or intended to access prohibited content, bypass lawful filtering measures, or enable communication services that are not licensed or approved where local law restricts them. Users are responsible for complying with local law.

9. VpnService Consent

VeilGuard uses Android VpnService to create an encrypted VPN tunnel. Before connecting, the app shows an in-app disclosure and requires explicit consent. Declining keeps the app usable, but VPN connections remain disabled until consent is granted.

10. Advertising and Analytics

VeilGuard does not serve ads inside the app and does not request or use the Android Advertising ID. We do not integrate third-party advertising SDKs or collect analytics or crash reports by default. If you choose to send diagnostics to support, we use them only for troubleshooting. We do not allow third parties to access VPN traffic or browsing activity. If this changes, we will update this policy before enabling new features.

11. Payments and Billing Providers

Billing is handled by the provider used for your platform. On Android distributed through Google Play, subscriptions are purchased and managed through Google Play Billing. Other supported checkout flows may use Stripe. VeilGuard does not store full payment card numbers or CVV values.

12. Subscriptions and In-App Purchases

Subscriptions renew automatically unless canceled in your Google Play account settings. Deleting the app does not cancel a subscription. Refunds are handled according to Google Play policies. We only receive limited purchase confirmation and plan status from the billing provider. If you reinstall the app, active purchases can be restored through Google Play.

13. Sharing and Selling

We share data only with service providers needed to operate the service (hosting, billing, and support providers). We do not sell personal data or share browsing activity for advertising.

14. International Transfers

We may process data on servers in regions where VeilGuard or our service providers operate. We use appropriate safeguards to protect data during transfers where required by law.

15. Retention

Account and subscription records: while the account remains active and as required for legal, billing, and security obligations.
VPN operational metadata and session enforcement records: only as long as needed for service operation, fraud prevention, support, and legal obligations.
Split tunneling selections: stored locally on your device until changed or removed.

16. Security

We use modern encryption, access controls, and operational security practices to protect service data. No system is perfectly secure, but we continuously improve protections to reduce risk.

17. Your Choices and Rights

Review the VPN disclosure in app settings.
Withdraw VPN consent in app settings (disconnects the VPN and requires consent again).
Request account deletion by contacting support.

Regional rights

GDPR (EU/EEA/UK): access, rectification, erasure, restriction, portability, and objection.
CCPA/CPRA (California): right to know, delete, and opt out of the sale or sharing of personal data. We do not sell personal data.
VCDPA (Virginia): access, correct, delete, and opt out of targeted advertising.
LGPD (Brazil): confirmation of processing, access, correction, anonymization, deletion, and information about sharing.

You can exercise these rights by contacting us at the email below.

18. Children

VeilGuard is intended for users 18 and older. We do not knowingly collect personal data from children.

19. Data Controller

VeilGuard VPN is the data controller for the processing described in this policy. If you have questions or requests, contact us at the email address below. We do not maintain a dedicated DPO; privacy requests should be sent to the privacy contact listed below.

20. Changes to This Policy

We may update this policy to reflect service or policy changes. We will update the date above and, when required, provide notice in the app or through our website.

21. Contact

Privacy: privacy@vg-vpn.com

Support: support@vg-vpn.com

Website: https://vg-vpn.com